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User Guide/ Star Codes / Shortcuts for ConnectUC & ReachUC

Get the most out of your UNICOM phone systemwith the below codes and shortcuts that will enhance your experience on ConnectUC/ReachUC or your IP desk phone.

STAR CODE 
*35{ext}Extension Pickup – Answer a Call that is ringing at another extension
*38Self-Pickup – Moves an active call to another extension owned by the Same User. (Dial from the idle extension to steal the active call)
*50{ext}Intercom
*72Set Forward Destination
*73Deactivate Forward
*78Activate Do Not Disturb
*79Deactivate Do Not Disturb
*99Transfer to Self
*55{park ext}Call Park: (Call park numbers are always in the 700 range. Ask your account manager about your programmed parking slots– programmed line keys will avoid the need for the call park star code.
  
  
SHORTCUT 
7{ext}Transfer a call directly to voicemail (3 or 4 digit extension). Hit transfer followed by 7[ext]
99{ext}Intercom
5000Unregistered Login to VMail (prompted for account no and password)
5001Registered Login to VMail (prompted for password only)
Conference Ctrls(for conference bridges)
[*]6Toggle Mute On/Off
[*]33Add a Participant – On-Net User 3 Digit Extension
[*]91To announce the list of active participants
[*]92Toggle Announcement On/Off
[*]93Disconnect All Other Participants
[*]96Mute All Other Participants
[*]97Un-mute All Other Participants

Accessing Voicemail:

The Default Voicemail numbers are:

Dial 5000- Internal from any extension on the PBX (User will be prompted for their extension number and password).

Dail 5001 – Internal from the extension of the User checking Voicemail (the user will only be prompted for a password).

Voicemail PINs: The following PIN numbers are blocked for security reasons and cannot be used in the Portal.

0000, 1111, 2222, 3333, 4321, 4444,

5555, 6666, 6789, 7777, 8888, 9876,

9999, 1234, 12345, 123456, 4321,

54321, 654321, 98765

Accessing Voicemail from Outside the Phone System

Get to your voicemail prompt by dialing a DID
(phone number) , or through an Auto-Attendant (AA/Menu). Once you hear your voicemail greeting press star(*) to be prompted for your password.

What is Enhanced Voicemail?

Enhanced Voicemail (also referred to as Enterprise Voicemail) is a treatment that gives the caller an option to try a different extension before prompting them to leave a message. This must be configured by a Unicom representative.

Sending Voicemail Alerts by Email

Email notifications for voicemail can be setup by going to your voicemail settings within the app or by reaching out to a Unicom rep. You can choose one of the notification types listed below:

  1. None
  2. Notification only (no link or attachment)
  3. Send w/ hyperlink
  4. Send w/ attachment (leave as new)
  5. Send w/ attachment (move to saved)
  6. Send w/ attachment (move to trash)

Additional Tutorials