Unicom’s Call Center Solution extends your PBX for cost-effective inbound and outbound calling capabilities. Get functionality that goes beyond basic hunt groups, along with supervisory controls and more comprehensive reporting and statistics.
Create a high-quality inbound and outbound communications experience for your customers and employees. Our feature-rich Contact Center solution expands on basic call center functionality to deliver advanced capabilities—such as the ability to see full customer history with each interaction, no matter if it’s SMS, chat, email or voice—with a clean and intuitive interface.
Enhance your customer service experience with advanced queue treatment features.
Seamlessly connect with your customers across multiple channels.
Optimize agent efficiency with a comprehensive toolkit.
Improve your call quality and performance.
