Features & Benefits

Elevate your business beyond

the clouds

woman on phone with unicom portal

So how does Unicom work?

Our four-step process helps us ensure that we can deliver, implement, and maintain a customized solution packed with features and benefits tailored to your business needs.

We assess your business needs

In order to tailor fit you with a solution that works for your business, we need to understand your company. A quick discovery call will provide all the insight we need.

We pair you with your solution

Sit back with one of our experienced account managers who will walk you through a demo, customized to your business needs. Based off your needs, we can direct you to the ultimate package that will allow you to maximise the features and benefits of your unified communications.

We take you to the cloud!

Turn the onboarding process into a breeze with Unicom's top-notch configuration service. We handle the heavy lifting on our side, providing you with plug & play equipment that's preconfigured to your businesses needs.

Experience our proactive support

Our priority is to provide the best communication technologies and services we can. That's why our ears are always open to our customers needs and our hands are always ready to help should any question or concern arise.

Phones that'll send your

business aloft

Our state-of-the-art technologies will elevate your business to the cloud and beyond, where you’ll discover all the features and benefits of cloud-based communications. 




Know who's available and online when you need to with presence reporting built right into your platform.


Collaboration is easier and more secure than ever with messaging via the Unicom Platform.

SMS/MMS Messaging

Expand your capabilities with our SMS/MMS services, enabling you to send and receive text messages on your business lines.

Audio, Video, & Web Conferencing

Set up sales call, presentations, and more, all without leaving the platform. We make it simple to meet from anywhere.


Now easily send faxes through your phone system. Each fax is highly encrypted, allowing you to send them over the internet without fear.

Call Queues

No longer will your callers be directed straight to voicemail, thanks to the call queue feature built right into your phone system.

Call Routing

Give callers the power to direct their calls to the right person, department, or voicemail box quickly and easily.

International Calling

Make and receive secure, high quality calls domestically and internationally with the Unicom Platform.

Voicemail To Email

Get your messages transcribed by a powerful AI, and review that message easily, right in your inbox, or share it with your team via your CRM integrations.


Improve the user-experience by providing your callers with menus to get to their desired destination faster.

Music On Hold

Fill the silence while your callers are waiting to connect to their desired extension with Music On Hold.

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Enjoy additional benefits!

Enjoy additional benefits!

Get The apps that

go where you go

Unicom helps you save time and reduce costs by allowing you to take your workstation wherever life takes you, with our mobile and desktop apps. Our cloud-based solutions’ features and benefits improve productivity and reduce the need for on-premises IT support. 

give your business

better control

Looking for the tools to track and improve the customer journey, as well as identify internal inefficiencies and training opportunities? We’ve got you! At Unicom, get features and benefits like: 

  •  Call Recording
  • Analytics
  • Voicemail Transcription & More!

These features allow you to analyze and monitor your company, maintain your customer experience, and control your brand image. Get back the control your business needs to grow! 

When a phone call won't do, there's

business messaging

Your audience is evolving. Get a communications solution that evolves with them. The average open rate for text message marketing campaigns is 98%, compared to just 20% for email. The simple truth is Business messaging is an effective way to engage your customers in a way they yearn for. With our Cloud Message feature your business will enjoy many benefits, such as:

  • Scheduling & Appointment Follow-Ups
  • Marketing Campaigns That Get Seen
  • Shared Numbers For A Better Customer Experience
  • Auto-Responses For Quick Problem Solving
  • SMS & MMS Messaging
  • And So Much More!
Unicom - business messaging

All your tools in one platform


When it comes to business, we all want an easier overall, integrated experience. Now you can, with Unicom’s plug-and-play integrations and open API! Easily integrate our platform with your CRM, Microsoft Teams, and a plethora of other software your business uses daily! 

Reach a wide audience with features and Benefits for

Contact Centers

Go from business to contact center with a single pane of glass experience connecting your communications, like:

  • Voice
  • Business Messaging
  • Chat
  • Email

Give your agents the features they need to perform beyond their basic duties, like:

  • Web-based softphone
  • Call Notes
  • Contact History Display
  • Screenpop
  • Canned Responses
  • Dynamic Caller ID

Improve the overall customer experience with convenient features, like:

  • Skill-Based Routing
  • Queue Call Back
  • Custom Routing 
  • & SMS Keyword Responders

Take back control of your customer experience through our management-focused features, like:

  • Call Recording
  • Coaching & Silent Monitoring
  • Agent Screen Recording
  • Barge
  • Whisper
  • Scoring & Tagging

Get the stats you need to do better business with helpful features like:

  • Customizable Reporting
  • Real-time Agent Dashboards
  • Real-time Queue Dashboards
  • & Report Subscriptions

We know how important features are to your business, which is why we include things like:

  • PBX Functions
  • Contact Manager
  • Single Sign-On Support
  • 2FA Security 
  • And So Much More!

Experience the difference with


Better User Experience

Our platform was designed with your experience in mind and it shows! Take us for a test drive and see for yourself.

Top Level Customer Support

Our team of knowledgeable experts are committed to providing you with support 24/7/365.

Undeniable Reliability

All our solutions are equipped with global redundancy, ensuring you stay online no matter what challenges you might face.

Peace of Mind Security

You've got enough to worry about. Let Unicom worry about keeping your communications secure, with our built-in-security features.

So what are you waiting for? get started today!

Experience of all the benefits cloud-based phone systems can provide your business with Unicom!

Unicom portal

A gift from among

the clouds

Unicom finds the perfect phone system for your business. Our top-of-the-line technology includes features that’ll take you beyond the next level.  

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