With the use of telemedicine on the rise, having an efficient and reliable medical office phone lines system has become more important than ever before. In fact, in a survey by Penn Medicine, 67% of patients considered their video or telephone visit “as good or better” than an in-person one!
One of the major adopters of telehealth practices reported that patient satisfaction is 10% higher for telehealth (phone or video) visits than for in-person consultations.
But it’s not just about improving patient satisfaction. According to a recent study, 60% of medical support staff reported that poor or ineffective patient communication has negatively affected a patient’s health outcomes! This means a top-notch medical office phone lines system also greatly impacts patient care and service – for good or for ill.
So, without further ado, let’s explore what a great medical office phone line system looks like and how it can benefit you, your staff, and your patients!
Key Features of a Top Medical Office Phone Lines System
When looking for a medical office phone lines system, it’s important to prioritize features and functions that can handle the needs of both patients and staff. Here are just a few that our medical customers have found particularly helpful:
- Automated phone system with menu options. This feature allows patients to quickly and easily navigate through a menu of options to get the information or assistance they need without the hassle of lengthy wait times or multiple department transfers.
- Call routing and call forwarding capabilities. With call routing, calls can be directed to the appropriate person or department, ensuring that patients can quickly reach the right person. And when your doctors aren’t in the office, call forwarding allows you to easily manage their patient calls.
- Voicemail and message management. A top-tier system has an efficient voicemail and message management system that includes message forwarding, transcription, and the flexibility to receive messages via email or text. These features allow you to keep patient communication flowing smoothly by managing patient messages and returning calls in a timely manner.
- HIPAA compliance and security features. Protecting patient privacy and sensitive information is vital for healthcare providers. So, a superior medical office phone line system must be HIPAA compliant and equipped with top-notch security features such as encryption and secure messaging to ensure patient data remains safe and secure.
Benefits of Using a Top Medical Office Phone Lines System
We know running a medical office is challenging. Often, updating your phone system is the last thing on your mind. However, upgrading to (or investing in) a top medical office phone line system can bring a wide range of benefits to your practice. We’ve compiled a few of them below!
- Improved patient experience and satisfaction. A top medical office phone line system can help patients connect with healthcare providers more easily, reducing wait times and providing assistance ASAP. This leads to a better overall patient experience and satisfaction.
- Increased efficiency and productivity. A streamlined medical communication system can help healthcare providers manage their time and resources more effectively, reducing administrative burdens and allowing them to focus on patient care.
- Enhanced communication and collaboration among healthcare providers. The best medical phone systems can facilitate communication and collaboration between healthcare providers, improving the quality and coordination of patient care.
- Better tracking and management of patient communications. With the right phone system, healthcare providers can easily track and manage patient inquiries and requests, ensuring that no patient falls through the cracks and that all their needs are met promptly.
And these are only a few positives that a medical office phone line system offers to medical practitioners just like you!
Looking For the Right System? We’ve Got Your Back
If you’re strapped for time and aren’t sure where to start to find your perfect phone system – never fear! We here at Unicom have outlined four basic steps you can take to discover which system is the perfect choice for you, your staff, and your patients.
- Step 1: Evaluate your office’s specific needs and requirements. Consider the number of phone lines you need, the features you require, and any unique needs of your practice.
- Step 2: Consider the scalability and flexibility of the system. Think about the growth of your practice and make sure the phone system can accommodate it.
- Step 3: Look for a system with excellent customer support and training options. You’ll want a system that can offer reliable customer support and training options to ensure your staff can use the system effectively.
- Step 4: Read reviews and get recommendations from other medical professionals. Look for feedback from other medical professionals who have used the system to gauge its effectiveness and reliability.
By following these steps, you’ll be well on your way to selecting a phone system that will meet your practice’s unique needs and help you provide the best possible care for your patients.
Rx for Phone Frustration: Unicom’s Phone System for Medical Offices
Getting sick of sub-par systems?
Unicom Telecom can help you take your telehealth services to the next level with our intuitive cloud phone system.
It’s got everything a medical office needs to provide excellent care to patients and prevent burnout in staff members – from voicemail-to-email transcription to automatic call recording, built-in HIPAA compliance, and so much more! Ask about our free trial today.
