Ring, ring, ring! It’s your customer calling. Are you ready to give them the best experience possible? With the power of internet phone systems with CRM integrations, the answer is a resounding yes! But why? Why are internet phone systems with CRM integrations so crucial to a great customer experience? We’re glad you asked – here’s a blog with the answers!
First, What Is It?
Internet phone systems with CRM integration are like a superhero for your customer service team. Instead of using a traditional phone line, this system allows you to make and receive calls over the internet, giving you more flexibility and control.
But the real magic happens when it integrates with your customer relationship management (CRM) software. This means that while you’re on a call with a customer, you can see their information and history all in one place.
It really is an excellent tool.
Second, What Are Some of the Business Benefits?
…For the Customer Experience Overall?
Here are just a few ways this superpower of a system transforms your customer interactions and boosts your bottom line:
- Provides personalized customer interactions: Accessing a customer’s information and history in real-time allows you to tailor your conversation to their specific needs and preferences. No more generic solutions that don’t quite hit the mark!
- Streamlines your communication: With all your customer data in one place, you can save time and avoid confusion by not having to switch between multiple systems or ask for the same information over and over.
- Improves customer satisfaction and loyalty: A CRM-integrated internet phone system allows you to provide a level of service that can turn a one-time customer into a loyal fan. In fact, 93% of companies reported an increase in conversion rates from personalizing interactions with customers.
- Enhances cross-selling and upselling opportunities: By having a complete picture of a customer’s history and preferences, you can identify opportunities to suggest products or services they may be interested in. This can lead to increased revenue and a deeper connection with your customers.
So why settle for a basic phone system when you can have a superhero on your side? And if you’re thinking, “those are some pretty awesome benefits,” just wait! It doesn’t stop there.
…For Customer Interactions Specifically?
Customers aren’t always going to be calling with a problem or issue. Sometimes they’re calling with questions, wondering about a new product launch, or are checking in about an update. An internet phone system with CRM integration can help in those situations too!
- Get Them to the Right Person with Call Routing: Easily set up rules for how calls are routed based on factors like the customer’s location, language preference, or past interactions with your company.
- Say Goodbye to Manual Notetaking with Automatic Call Logging: Automatically record and save essential call data into your CRM, making it easier to follow up with customers and track the progress of your various customer-facing teams.
- Glean Important Engagement Insights with Advanced Call Analytics: Do you want to know how long customers are waiting on hold or how many calls your team handles each day? Now you can make data-driven decisions to improve your customers’ experiences!
What Do You Consider When Looking For Internet Phone Systems with CRM Integration?
Are you ready to start looking for a system like this? That’s great! But before you do, we’ve got some information to pass along. When it comes to finding the right internet phone system with CRM integration, there are a few factors to keep in mind during the search:
- The phone system should integrate with your current CRM software. This will ensure that all customer data is properly synced and you can access it easily.
- It should have all the proper call-handling features. Look for a system that offers advanced call-handling features like call forwarding, call routing, and automatic call logging. These features can save time and improve the overall customer experience.
- The system can be customized and can scale easily. After all, you don’t want to switch to a new system every time your business grows!
- It should be affordable. Make sure you’ve discussed pricing beforehand and that the system you choose fits that expectation. Be sure to consider the total cost of ownership, including any setup fees, monthly fees, and additional costs for features.
You’ve Narrowed it Down – Now How Do You Choose?
Never fear if you’re struggling to find the best option between two or three solutions! We here at Unicom have four simple steps you can take to discover the perfect fit for your business.
Step 1: Assess your business needs and goals for customer experience.
Before selecting a phone system, it’s crucial to understand your specific needs and goals for customer experience. Here are some questions to consider:
- What type of communication do you need (voice, video, messaging)?
- Do you need integration with other tools (email, calendar, project management software)?
- How many employees do you have?
Step 2: Compare the features and benefits of the different phone systems.
Once that’s done, start comparing the features and benefits of different internet phone systems with CRM integration. Each business’s needs will be different. Make a list of the features that matter most to you and compare the different systems based on your priorities.
Step 3: Consider vendor reputation and customer support.
Look for vendors with a proven track record of providing reliable, efficient, and secure services. Read reviews from other businesses to see their experiences with the vendor’s customer support. Make sure you choose a vendor that offers 24/7 customer support in case of any technical issues.
Unicom – Your Top Choice for Internet Phone Systems with CRM Integration
We know how important connectivity is for a business. This is why our platform has plug-and-play integrations with over 200 different CRM tools.
Interested in finding out more? Check out our free trial, our web page, or reach out to one of our dedicated team members online. We’d be more than happy to help!