Last Updated: 10/6/2025
The always-present dialer menu is conveniently located in the bottom of the screen, allowing you to dial out or view saved contacts from any tab.
Note: If a user previously set a preferred callback number within their profile settings, they can enable the “callback” toggle found at the bottom left corner the dialer menu, allowing the user to dial out with the selected callback number.
Calls – Call History
The ‘Call History’ tab under the ‘Calls’ option allows users to view recent call history, including contact info and user status.
You can clear past call history by clicking the ‘clear history’ button located at the top-right corner of the Calls page. All call records that were recorded prior to clicking this button will be removed from call history.
You may also filter the type of calls displayed in the Calls section by clicking the ‘Filter’ option found in the top right corner of the page. The filters you select will allow you to view only calls that fit the selected certain criteria, such as viewing only missed calls.
The filters options also includes a button to Restore Call History (if it was previously cleared via the ‘clear history’ button mentioned above).
Additionally, missed call entries include helpful red-colored indicators to better understand the nature of the call.
For example:
- A “regular” missed call will just include the timestamp.
- If the call was answered elsewhere, the entry will include the number/extension that answered the call.
- If a call was sent to a call queue and either the caller hung up or no one answered the call, the call queue name will appear next to the timestamp.
There are three ways to initiate a call from the ConnectUC Mobile App:
- Click the always-present blue colored dialpad icon at the bottom right corner of the screen.
- Click the ‘+ New’ button found on the top right side of the page and select ‘New Call.’
- If you already see the contact you wish to call, click their contact details and select the ‘Call’ option to call them directly.
Once a call has been initiated, ConnectUC mobile users will be able to access standard calling features, including mute, dial-pad, park (coming soon), add another call to the line, place the call on hold, transfer the call, enable speakerphone, record the call, access Bluetooth settings (coming soon), and end the call.
If a user selects ‘Back to app’ while on an active call, they will be able to navigate and use the app without dropping the call. To navigate back to the active call options, simply click the ‘Active call in progress’ banner at the top of the screen.
