Features

features

  • 3-WAY CONFERENCING

    – Allows for 2 or more people to be on call

  • ADVANCED VOICEMAIL

    -Email integration – Voicemails delivered via email

  • ADVANCED CALL FORWARDING

    – Easily forward incoming calls to any internal or external phone

  • ADVANCED INBOUND ROUTING

    – Route calls to different departments

  • CALL PARK

    – Park calls to be picked up from different extension

  • CALLER ID

    – Caller ID with Name on all phones

  • CALL TRANSFER

    – Blind Transfer, Attendant Transfer and Cell-phone Transfer

  • CELL PHONE INTEGRATION

    – Mobile Integration & Convergence. Seamlessly transfer calls to cellphones

  • CALL RECORDING

    – Calls can be recorded in real time and listened to on your PC. Additional Fees apply

  • CALL SPY

    – Monitor your customer service reps for training & quality purposes

  • CALL SCREEN

    – Callers identify themselves so you can discreetly accept/reject calls

  • CLASS OF SERVICE

    – For example, to block expensive international calls

  • DISASTER RECOVERY

    – Built-in redundancy

  • DIDs

    – System supports multiple phone numbers

  • EXTENSION PANEL

    – Full extension settings & editing capabilities via user-friendly website

  • HOLIDAY MESSAGE

    – Automatically play “after business hours” or holiday message

  • HUNT GROUPS

    – Incoming calls flow thru a specific list of extensions

  • INTERCOM/PAGING

    – Immediate inter-office communication, including remote offices

  • LOCAL PRESENCE

    – Get virtual local numbers anywhere in the USA

  • MUSIC ON-HOLD/AUDIO

    -Customers listen to company message or audio while on hold

  • OUTLOOK DIALING

    – Via 3rd part app. OS must be compatible

  • REMOTE OFFICE / OFF-SITE EXTENSIONS

    – Your office is now wherever you are & wherever you go

  • REPORTING

    – Reports include active calls, call history, etc…

  • SOFT PHONE COMPATIBILITY

    – Set up your VoIP phone on your Smartphone or IPhone

  • SIMULTANEOUS RING

    – Ring your mobile/home phone when someone calls your office

  • VOICEMAIL

    – Unlimited V/M boxes

  • WELCOME GREETINGS

    – IVR (Interactive Voice Response)